Programme Description
This intervention aims to link and refer those in need to appropriate services and help.
South Africa – Rest of Africa
The Help Desk offers telephonic guidance and, if necessary, conducts home visits to better understand home situations. Referrals are undertaken and follow-up contacts ensure that the best interest of the individual has been met.
The programme is sustainable because of the kind gestures of donors and individuals who help with the basic needs of the individuals who request it.
Problem Statement
GCF has seen an increase in the number of people requiring help to cope. The lack of security, joblessness and current state of financial affairs, Covid-19, looting and floods has become a significant contributing factor in families’ increased distressed situations.
Due to the Covid pandemic, vulnerable families have suffered job losses and an increase in mental health issues.
Target Group
The Help Desk services residents of the the Ugu District. It is provided by social workers to the most vulnerable children, youth, and families.